Customer Experience
27 December 2016
I still can’t believe how complex, frustrating and time consuming has been my digital purchase experience with Harvard Business Review. Here my feedback and some recommendations to improve […]
12 May 2014
I’m usually try before buying and that’s exactly what I did a couple of weeks ago when, during my road trip along California and Nevada, I […]
7 August 2013
Doesn’t matter how sophisticated is the product or the service that you sell to make it successfull, what really counts is the customer experience that we […]