Customer Satisfaction

12 May 2014
Visiting Zappos while it "delivers happiness"

Visiting Zappos while it delivers happiness

I’m usually try before buying and that’s exactly what I did a couple of weeks ago when, during my road trip along California and Nevada, I […]
7 August 2013

It’s all about customer experience

Doesn’t matter how sophisticated is the product or the service that you sell to make it successfull, what really counts is the customer experience that we […]
18 June 2013
When good enough is good enough

When good enough is not good enough

The adoption of the 80/20 methodology seems to be widely spread around large enterprises and startups. I’m a convinced adopter of this concept and I use […]